Refund & Return Policy - Edfali Marketplace

Last Updated: February 23, 2025

1. General Policy Overview

At EdFali, we act as a marketplace platform that connects buyers and sellers. We do not own, sell, or ship products directly. Each seller on the platform is responsible for managing their own return and refund policies within the minimum requirements set by EdFali.

This policy outlines the responsibilities of buyers and sellers regarding returns and refunds, as well as EdFali’s role in resolving disputes.

1.1 EdFali as a Marketplace, Not a Seller

EdFali operates solely as a digital marketplace that facilitates transactions between buyers and sellers.
The platform does not sell, store, ship, or handle products directly.
Sellers are fully responsible for their return and refund policies, as well as processing and handling any return requests from buyers.

1.2 Buyer and Seller Responsibilities in Returns & Refunds

Sellers’ Responsibilities:

Clearly define and publish their return and refund policies before listing products.
Offer a minimum return period of 7 days from the date the buyer receives the product, with the option to extend up to 30 days.
Ensure that all return terms and conditions are stated clearly on the product page.
Process refund requests in accordance with their own return policies.
Cover the cost of product collection in case of a return.
Respond to buyer inquiries and return requests within a reasonable time frame.

Buyers’ Responsibilities:

Review the seller’s return and refund policy before making a purchase.
Ensure that the product is returned in its original condition, including packaging, accessories, and manuals.
Provide valid reasons and evidence (if required) when requesting a return.
Cooperate with the seller during the return and refund process.

1.3 EdFali’s Role in Dispute Resolution

EdFali serves as a neutral third-party mediator in case of disputes between buyers and sellers regarding returns and refunds.

If the buyer and seller fail to reach an agreement, the buyer can escalate the dispute by submitting a claim through EdFali’s dispute resolution system.
Once a dispute is escalated, EdFali will review all evidence provided by both parties before making a final decision.
EdFali may request additional documentation from either party to support their claims.
A final decision will be made within 21 days of the dispute escalation.
If a refund is approved, EdFali will process the refund according to the available refund methods.

🚨 Important Note: EdFali retains buyer funds in escrow until the return period expires. Once the period ends, funds are released to the seller unless a dispute has been opened.

2. Seller-Specific Return & Refund Policies

Each seller on EdFali is responsible for setting their own return and refund policies. However, to ensure a consistent and fair experience for buyers, all sellers must comply with minimum return policy standards set by EdFali. Buyers are encouraged to review a seller’s return policy before making a purchase to avoid any misunderstandings.

2.1 Each Seller Sets Their Own Return Policy

Sellers have the flexibility to define their own return and refund policies, provided they meet the minimum standards set by EdFali.
Return policies may vary based on the type of product, condition, and seller’s own business practices.
Sellers must clearly state their return policy on every product listing.
If a seller does not specify a return policy, the default minimum return policy of 7 days will apply.

2.2 Minimum Return Policy Standards for Sellers

To maintain transparency and buyer trust, all sellers must adhere to the following minimum return policy requirements:

✔ Minimum Return Period: Sellers must offer at least 7 days for returns from the date of product delivery, with the option to extend up to 30 days.

✔ Condition of Returned Products: Products must be returned in their original condition, including all packaging, accessories, and manuals (unless the seller specifies otherwise).

✔ Return Shipping Responsibility:

• Sellers are responsible for arranging and covering the cost of product collection in case of an approved return.

✔ Processing Time for Refunds: Once a returned item is received and inspected, sellers must process the refund within 7 days of receiving the product.

✔ Clear Return Policy Disclosure: The seller must publish their return policy in their store settings and on individual product listings.

🚨 Failure to comply with these minimum requirements may result in penalties, including warnings, restrictions, or removal from EdFali.

2.3 How Buyers Can Check a Seller’s Return Policy Before Purchase

To ensure a smooth shopping experience, buyers should always check the seller’s return policy before making a purchase.

🔹 Where to Find the Return Policy:

Every product listing must display the seller’s return policy under the “Return & Refund” section.
The seller’s store page will also include an overview of their return and refund policy.

🔹 Key Aspects to Review in the Seller’s Return Policy:

✔ The return period (7-30 days).

✔ Whether the buyer or seller covers return shipping costs.

✔ Any specific conditions for returning the item (e.g., unused condition, original packaging).

✔ Whether the seller offers exchanges, refunds, or only store credit.

✔ Products that are non-returnable or non-refundable.

🚨 Important Reminder: If a buyer proceeds with a purchase without reviewing the seller’s return policy, they are assumed to have accepted its terms.

2.4 Non-Returnable & Non-Refundable Products

While most products on EdFali are eligible for returns, certain categories of items may be non-returnable or non-refundable. Sellers must clearly specify which products fall under this category.

✔ Common Examples of Non-Returnable Products:

Perishable goods (e.g., food, beverages, flowers).
Opened or used personal care items (e.g., cosmetics, skincare, hygiene products).
Customized or made-to-order products.
Digital products and software (e.g., e-books, downloadable content).
Online courses (unless specified otherwise by the seller).
Electronics with tampered seals or activated warranties.

🔹 Seller Responsibility:

If a product is non-returnable, the seller must clearly state this on the product page.
If a buyer purchases a non-returnable item and later attempts to return it, the seller has the right to decline the request based on the stated policy.
Sellers must ensure compliance with consumer protection laws regarding returns and refunds for defective or misrepresented products.

🚨 Failure to clearly disclose non-returnable items may lead to disputes, forced refunds, or penalties against the seller.

3. Buyer’s Responsibilities Before Requesting a Return

Buyers on EdFali are responsible for understanding and following each seller’s return and refund policy before making a purchase. This ensures a smooth and fair return process for both parties. Buyers must carefully review the seller’s terms, conditions, and eligibility criteria for returns to avoid misunderstandings.

3.1 Checking the Seller’s Return Policy Before Purchasing

Before placing an order, buyers must review the seller’s return policy to understand the rules that apply to their purchase.

🔹 Where to Find the Return Policy:

✔ Each product page includes a “Return & Refund” section that outlines the seller’s return terms.

✔ The seller’s store page contains general return policies that apply to all their products.

🚨 If a buyer proceeds with a purchase without reviewing the return policy, they automatically accept the seller’s terms.

3.2 Understanding Seller-Imposed Return Conditions

Each seller on EdFali has the right to define specific conditions for accepting returns. Buyers must ensure that they meet these conditions before requesting a return.

✔ Return Timeframe: Buyers can only return items within the seller’s stated return period (minimum 7 days, maximum 30 days).

✔ Product Condition:

Items must be unused and in their original condition (unless defective or damaged).
Returns must include original packaging, tags, accessories, and manuals.

✔ Return Shipping Responsibilities: Some sellers may require buyers to cover return shipping costs (this should be clearly stated in the return policy).

✔ Restocking Fees: Certain items may be subject to restocking fees if returned after use or without original packaging.

✔ Non-Returnable Products: Buyers must check if an item is labeled as non-returnable before purchasing (e.g., perishable goods, digital products, personal hygiene items).

🚨 Failure to meet these return conditions may result in the seller rejecting the return request.

3.3 Valid Reasons for Return Requests

To maintain fairness and transparency, buyers should only request a return for legitimate reasons that align with the seller’s return policy.

✔ Accepted Reasons for Returns:

The product arrived damaged or defective.
The product is significantly different from the description or images.
The wrong item was sent.
The product does not function as described.
The buyer received an incomplete order (missing parts or accessories).

❌ Invalid Reasons for Returns:

The buyer changed their mind after receiving the product (unless the seller allows this).
The item has been used, worn, or altered by the buyer.
The item was purchased incorrectly due to the buyer’s mistake.
The buyer failed to read the product details and ordered an incompatible or unsuitable item.

🚨 If a return request is based on an invalid reason, the seller has the right to decline it.

4. How to Initiate a Return Request

If a buyer needs to return a product, they must follow the correct return process as outlined by the seller’s policy. Returns must be initiated within the seller’s return window and include all necessary details to facilitate a smooth resolution.

4.1 Contacting the Seller for a Return or Refund

Buyers must first communicate with the seller before escalating a return request to EdFali.

🔹 Steps to Initiate a Return Request:

Go to “My Orders” in the buyer’s account.
Locate the order and select “Request a Return” next to the item.
Contact the seller directly through the EdFali messaging system or return request form.
Explain the reason for the return and provide any necessary supporting evidence.
Wait for the seller’s response and instructions on how to proceed.

🚨 Sellers must respond to return requests within a reasonable timeframe. If the seller fails to respond within the specified time, buyers can escalate the case to EdFali for review.

4.2 Required Documentation & Proofs (Photos, Order Details, etc.)

To ensure a valid return request, buyers must provide sufficient evidence supporting their claim.

✔ Required Information for a Return Request:

Order number and purchase details.
Photos or videos showing the item’s condition.
Packaging photos (if the product was damaged upon delivery).
Description of the issue (wrong item, defective, missing parts, etc.).
Any other relevant proof that supports the return claim.

🚨 Failure to provide the necessary documentation may result in the seller rejecting the return request.

4.3 Deadlines & Return Windows (Based on Seller Policies)

Each seller on EdFali sets their own return period within the platform’s allowed range.

✔ Return Timeframes:

Minimum return period: 7 days from the date of product delivery.
Maximum return period: 30 days, depending on the seller’s policy.
Return period starts from the day the buyer receives the product.

🚨 If a buyer submits a return request after the return period has expired, the seller has the right to reject the request.

4.4 Who Covers Return Shipping Costs? (Seller vs. Buyer)

The responsibility for return shipping costs depends on the reason for the return and the seller’s policy.

✔ Seller Pays for Return Shipping If:

The product is damaged, defective, or incorrect.
The product was not as described in the listing.
The seller has a “Free Returns” policy.

✔ Buyer Pays for Return Shipping If:

The return is due to buyer’s preference (e.g., changed mind, ordered the wrong size).
The item is returnable but has no defects.
The buyer failed to read the product details correctly.

🚨 Sellers must clearly specify their return shipping policy in their store and on each product listing.

5. Refund Process & Timelines

The refund process on EdFali follows clear steps to ensure transparency and fairness for both buyers and sellers. Refunds are processed based on the seller’s refund policy while adhering to EdFali’s minimum refund standards.

5.1 How Refunds Are Processed by the Seller

Once a return request is approved, the seller must process the refund according to the following guidelines:

✔ Step 1: The seller receives the returned item and verifies its condition.

✔ Step 2: If the product meets the seller’s return conditions, they proceed with the refund.

✔ Step 3: The seller confirms the refund transaction and updates the order status.

✔ Step 4: The refunded amount is returned to the buyer via the chosen refund method.

🚨 If the returned item is damaged due to the buyer’s misuse, missing parts, or doesn’t meet the return conditions, the seller may reject the refund request.

5.2 Refund Methods (Seller’s Payment Policy Applies)

Refunds are issued based on the payment method used during purchase and the seller’s policy.

✔ Available Refund Methods:

Refund to the original payment method (credit card, PayPal, etc.).
Refund as store credit or wallet balance on EdFali (if the buyer chooses this option).
Refund via bank transfer (if applicable).

🔹 Buyers must select their preferred refund method when submitting a return request.

🚨 Once the refund is processed, EdFali is not responsible for delays caused by banks or payment providers.

5.3 Estimated Refund Processing Times

Refund processing times depend on the seller’s refund policy and the buyer’s payment method.

✔ Standard Refund Timelines:

Refund to EdFali Wallet: Instant after approval.
Refund to Credit/Debit Card: 3-10 business days (depending on the bank).
Refund via PayPal: 1-5 business days.
Bank Transfer Refunds: Up to 10 business days (depending on the bank).

🔹 Sellers must initiate the refund within 7 days of receiving the returned item.

🚨 Delays beyond the standard timeline must be communicated to the buyer. If a seller repeatedly delays refunds without a valid reason, EdFali may impose penalties.

5.4 Cases Where Refunds May Be Denied

A refund request may be denied under the following conditions:

❌ The item was returned damaged, used, or missing parts due to the buyer’s handling.

❌ The item does not match the return conditions set by the seller.

❌ The buyer requested a refund after the return period expired.

❌ The product is non-returnable (e.g., perishable goods, digital downloads).

❌ The return was initiated due to a change of mind, and the seller does not allow such returns.

🔹 If a refund is denied, the buyer may escalate the case to EdFali for further review.

🚨 Sellers who repeatedly deny valid refund requests may face penalties, including account suspension.

6. EdFali’s Role in Refunds & Payment Processing

As a marketplace platform, EdFali does not sell or ship products directly. Instead, it acts as a payment intermediary, ensuring that transactions between buyers and sellers are secure and transparent. While sellers handle their own refund policies, EdFali enforces minimum refund standards and intervenes in cases of disputes or non-compliance.

6.1 EdFali as a Payment Intermediary, Not a Seller

EdFali does not own or manage inventory—all transactions occur between independent sellers and buyers.
Sellers are responsible for defining and executing their own return and refund policies.
EdFali ensures secure payment processing, holding funds temporarily to protect both parties.
Buyers and sellers must communicate directly regarding return requests before involving EdFali.

🚨 EdFali does not issue direct refunds unless intervention is required due to a dispute.

6.2 When EdFali Can Hold or Release Buyer Payments

To ensure buyer protection and seller accountability, EdFali follows a structured payment holding system:

✔ Buyer’s payment is held in escrow until the order is delivered and the return window expires.

✔ Funds are released to the seller once the return period ends, unless a return request is initiated.

✔ If a buyer requests a return within the allowed period, funds remain on hold until the issue is resolved.

✔ If a dispute is raised, EdFali may extend the holding period until a resolution is reached.

🚨 Sellers cannot access buyer funds before the order is confirmed as delivered and the return period expires.

6.3 Cases Where EdFali May Intervene in Refund Issues

EdFali only intervenes in refund issues under specific circumstances, including:

✔ The seller fails to respond to a return request within the required timeframe.

✔ The seller refuses to issue a refund despite valid return conditions being met.

✔ The buyer receives a defective, counterfeit, or significantly different product and the seller denies responsibility.

✔ The refund process exceeds the allowed timeframe without a valid reason.

✔ Multiple unresolved complaints are raised against the same seller regarding refunds.

🔹 EdFali’s Dispute Resolution Process:

Buyer and seller must attempt to resolve the issue directly.
If no agreement is reached, the buyer can escalate the case to EdFali.
EdFali reviews the dispute by analyzing order details, provided evidence, and seller policies.
If the buyer’s claim is valid, EdFali may enforce a refund by reversing the payment.
If the seller’s position is justified, the refund request may be denied.

🚨 Failure to comply with EdFali’s dispute resolution process may result in penalties for sellers, including payment holds, restrictions, or account suspension.

7. Dispute Resolution for Refund & Return Issues

At EdFali, we encourage buyers and sellers to resolve refund and return issues directly. However, when an agreement cannot be reached, buyers have the right to escalate the dispute to EdFali. Our dispute resolution system ensures fair and transparent handling of conflicts while protecting both parties.

7.1 When a Buyer Can Escalate a Dispute to EdFali

A buyer can escalate a dispute to EdFali under the following conditions:

✔ The seller does not respond to the return request within the required timeframe.

✔ The seller refuses a refund despite the product meeting return eligibility conditions.

✔ The returned product was received by the seller, but no refund was issued within the stated refund period.

✔ The seller disputes the reason for return, and the buyer believes they are eligible for a refund.

✔ The buyer receives a defective, damaged, or incorrect product, and the seller denies responsibility.

✔ The refund amount issued is incorrect or lower than what was agreed upon.

✔ There is evidence of fraudulent activity or policy violations by the seller.

🚨 Buyers must first attempt to resolve the issue with the seller before escalating a dispute to EdFali.

7.2 How Disputes Are Investigated & Resolved

Once a dispute is escalated, EdFali acts as a neutral mediator to review and resolve the issue. The investigation follows a structured process:

✔ Step 1: Buyer Submits a Dispute Request

The buyer must provide all relevant details, including:
Order number
Screenshots of communication with the seller
Photos/videos as proof (if applicable)
Explanation of the issue and expected resolution

✔ Step 2: EdFali Reviews Seller’s Response

The seller is notified and given the opportunity to provide their evidence and reasoning.
The seller must submit proof of shipment, product details, and return policies as applicable.

✔ Step 3: Evaluation of Evidence

EdFali’s dispute team reviews all provided documents, chat logs, and product descriptions.
The team determines if the seller has violated EdFali’s return policies.

✔ Step 4: EdFali Issues a Final Decision

If the buyer’s claim is valid, EdFali may force a refund or take other corrective actions.
If the seller’s claim is justified, the dispute may be closed in favor of the seller.

🚨 All dispute decisions are based on factual evidence and the platform’s refund and return policies.

7.3 Timeline for Dispute Resolution

To ensure efficient resolution, EdFali follows a structured timeline:

✔ 0-7 days: Buyer and seller communicate to resolve the issue directly.

✔ Day 8: If no resolution is reached, the buyer may escalate the dispute to EdFali.

✔ Day 8-14:

EdFali reviews initial evidence from both parties.
Additional documents or clarifications may be requested.

✔ Day 15-21:

EdFali makes a final decision and notifies both parties.

🚨 The entire dispute resolution process must be completed within a maximum of 21 days.

7.4 Final Decision & Enforcement of Refunds

Once EdFali issues a final decision, both parties must comply with the outcome:

✔ If the dispute is resolved in favor of the buyer:

EdFali forces a refund to the buyer’s selected refund method.
The seller’s account may be flagged for review if non-compliance is repeated.

✔ If the dispute is resolved in favor of the seller:

The return/refund request is denied.
The buyer may no longer dispute the transaction unless new valid evidence is presented.

✔ Enforcement Actions for Non-Compliant Sellers:

Temporary or permanent account restrictions.
Refund deductions from future sales.
Listing removals or account suspension.

🚨 Failure to comply with EdFali’s dispute resolution process may result in penalties, including withheld funds or loss of selling privileges.

8. Third-Party Seller Compliance & Violations

To maintain a trusted marketplace environment, all sellers on EdFali must comply with the platform’s return and refund policies. Sellers who fail to meet these requirements may face penalties, including restricted access, financial holds, or account suspension.

8.1 Seller Responsibilities in Handling Returns & Refunds

All sellers on EdFali are expected to manage returns and refunds in a fair, timely, and professional manner.

✔ Clearly Define Return & Refund Policies:

Sellers must specify return timeframes (7-30 days) and refund conditions on product listings.
If an item is non-returnable, this must be explicitly stated before purchase.

✔ Respond to Return Requests Promptly:

Sellers must reply to buyer inquiries within a reasonable time (ideally within 48 hours).
Failure to respond may lead to EdFali intervening and enforcing a refund.

✔ Issue Refunds on Time:

Once a product is returned and meets return conditions, sellers must process refunds within 7 days.
Refunds should be issued to the buyer’s selected refund method (original payment method or store credit).

✔ Handle Returns Professionally:

Sellers must not refuse valid returns that comply with their stated policy.
If a seller rejects a legitimate return request, the buyer has the right to escalate the dispute to EdFali.

🚨 Repeated failures in handling returns and refunds can result in seller penalties.

8.2 Penalties for Sellers Who Do Not Follow Refund Rules

If a seller fails to comply with EdFali’s refund policies or repeatedly ignores return requests, the platform may apply penalties to ensure buyer protection.

🚨 Sellers are responsible for ensuring their return policies are fair, clear, and legally compliant.

8.3 EdFali’s Right to Restrict or Ban Sellers for Non-Compliance

EdFali reserves the right to restrict, suspend, or permanently ban sellers who consistently fail to comply with refund and return policies.

✔ EdFali may take the following actions based on seller performance:

Temporarily hold payments if there are ongoing disputes.
Limit the number of active product listings for sellers with multiple refund issues.
Increase transaction fees for sellers with high return rates.
Permanently suspend accounts for sellers engaged in fraudulent refund practices.

✔ EdFali may immediately suspend or ban a seller if:

They intentionally avoid refunds or ignore buyer complaints.
They falsify tracking details to prevent refunds.
They engage in refund fraud (e.g., approving refunds but not processing them).
They receive excessive disputes due to poor refund handling.

🚨 If a seller is banned due to refund violations, any pending funds may be withheld or used to settle unresolved refund claims.

9. Special Cases & Exceptions

Certain products and services have unique refund and return conditions due to their nature. This section clarifies exceptions to standard refund policies and how EdFali handles special cases, including digital products, international orders, and bundled promotions.

9.1 Digital Products, Subscriptions & Non-Refundable Services

Certain products and services cannot be returned or refunded due to their instant delivery or consumption-based nature.

✔ Non-Refundable & Non-Returnable Items:

Digital Products: E-books, software, downloadable content, gift cards, or virtual goods.
Online Subscriptions & Memberships: Access to courses, premium accounts, or SaaS tools.
Services: Freelance work, consultations, and one-time service-based transactions.

✔ Refund Exceptions for Digital & Subscription Products:

If a digital product is defective or does not match the description, buyers may request a refund.
If a subscription was charged due to auto-renewal, buyers may request a refund within 48 hours (if unused).
Sellers must clearly state their refund terms for digital goods in their product listings.

🚨 Buyers must review the seller’s refund policy for digital and subscription-based products before purchase, as refunds are rarely issued for these categories.

9.2 Handling Refunds for International Orders

For international orders, refunds and returns may involve additional steps due to customs regulations, shipping costs, and longer processing times.

✔ Buyer Responsibility in International Returns:

Buyers must cover the return shipping costs unless the product is defective or incorrect.
Customs duties, taxes, and import fees are non-refundable, even if a return is approved.
Some international sellers may not accept returns, so buyers should check the return policy before purchasing.

✔ Refund Process for International Orders:

Refunds are issued only after the seller confirms receipt of the returned item.
If the product is lost in return shipping, the buyer must file a claim with the courier.
If an international order is rejected by customs, refunds are not guaranteed, and the seller’s policy applies.

🚨 Buyers should verify international return policies and additional fees before making a cross-border purchase.

9.3 Return Policy for Bundled or Promotional Items

Sellers often offer bundled products or promotional deals, which may have different return rules.

✔ Return Rules for Bundled Purchases:

If a bundle is purchased at a discount, the entire bundle must be returned for a refund.
If one item from the bundle is returned, the refund may be adjusted based on the remaining items’ value.
If a free gift or bonus item was included, it must also be returned to qualify for a refund.

✔ Returns on Discounted & Promotional Items:

Items purchased with a limited-time discount may have a non-refundable policy (must be clearly stated by the seller).
Refunds for promotions may be adjusted based on the original price if part of the order is returned.
Sellers must clarify if promotional items are returnable or non-refundable in their policy.

🚨 Buyers must review the seller’s terms before purchasing promotional bundles, as partial refunds may not always be allowed.

10. Contact & Support for Refund & Return Inquiries

To ensure smooth resolution of refund and return requests, buyers should always first contact the seller before escalating issues to EdFali support. This section explains when to reach out to the seller, when to involve EdFali, and how to submit a dispute.

10.1 Contacting the Seller Directly for Return Requests

✔ Buyers must contact the seller first for any return or refund request before escalating to EdFali.

✔ Each product listing includes the seller’s return policy and contact details for refund inquiries.

✔ Buyers can initiate a return request through the “My Orders” section on EdFali.

🔹 Steps to Contact the Seller for a Return:

Navigate to “My Orders” in your EdFali account.
Select the item and click “Request a Return”.
Send a detailed message to the seller, including:

Order number
Reason for return (damaged item, incorrect product, etc.)
Photos/videos as proof (if applicable)

Wait for the seller’s response and follow their instructions.

🚨 Sellers must respond within a reasonable timeframe (48-72 hours). If the seller does not respond, the buyer may escalate the issue to EdFali.

10.2 When to Contact EdFali for Payment Issues

Buyers should contact EdFali support only if:

✔ The seller does not respond to the return request within the expected time.

✔ The seller refuses to issue a refund despite a valid return request.

✔ The refund was approved but not processed within 7 days after return confirmation.

✔ The buyer received a defective or misrepresented product, and the seller denied a refund.

✔ There is an issue with the payment refund method (e.g., funds not credited to the original payment method).

🔹 How to Report a Payment Issue:

Go to EdFali Support Center and select “Payment Issues”.
Provide order details, seller communication logs, and proof of return.
EdFali’s team will review the issue and may intervene if necessary.

🚨 EdFali will only intervene if there is clear evidence that the seller is not complying with refund policies.

10.3 EdFali Customer Support & Dispute Submission

✔ If a refund or return dispute cannot be resolved with the seller, buyers can escalate the issue to EdFali’s dispute team.

🔹 How to Submit a Dispute to EdFali:

Navigate to “My Orders” and select the disputed item.
Click “Open a Dispute” and provide the following details:

Reason for dispute (e.g., refund denied, seller unresponsive).
Screenshots of conversations with the seller.
Proof of item condition (photos/videos).
Return tracking details (if applicable).

EdFali will review the dispute and request further information if needed.
A final decision will be made within 21 days based on evidence.

✔ EdFali Support Contact Options:

📧 Email Support: support@edfali.com

💬 Live Chat: Available during business hours

📌 Help Center & FAQs: Access detailed guides for refund and dispute resolution

🚨 Once EdFali makes a final decision on a dispute, both parties must comply with the ruling.