Seller Policy - Edfali Marketplace

Seller Policy EdFali

Last Updated: February 24, 2025

1. Introduction

1.1 Purpose of the Seller Policy

This Seller Policy outlines the rules, requirements, and responsibilities for sellers using EdFali. By listing and selling products on the platform, sellers agree to comply with these terms to ensure a fair, transparent, and secure marketplace for all users. This policy aims to:

Establish clear expectations for sellers regarding product listings, transactions, and customer interactions.
Protect buyers from fraudulent or misleading practices.
Ensure compliance with local and international e-commerce regulations.
Maintain the integrity and reliability of the EdFali marketplace.

1.2 Agreement to Terms

By registering as a seller on EdFali, you acknowledge that you have read, understood, and agreed to abide by this Seller Policy, along with EdFali’s Terms of Use, Privacy Policy, and Payment Terms.

Failure to comply with this policy may result in penalties, including but not limited to:

Warnings or temporary restrictions on your selling activities.
Removal of product listings.
Account suspension or permanent termination.

EdFali reserves the right to take any necessary action to maintain marketplace security and compliance.

1.3 Updates and Amendments

EdFali may update or modify this Seller Policy at any time to reflect changes in regulations, platform features, or business needs.

Sellers will be notified of significant updates via email, dashboard notifications, or official announcements on the platform.
Continued use of EdFali as a seller after updates take effect constitutes acceptance of the revised policy.
It is the seller’s responsibility to review this policy regularly to stay informed of any changes.

2. Seller Eligibility & Registration

2.1 Who Can Sell on the Platform

To sell on EdFali, you must meet the following eligibility criteria:

Be at least 18 years old or of legal age to conduct business in your jurisdiction.
Have a valid business entity (if required by law) or operate as an individual seller.
Be able to verify your identity and comply with EdFali’s security requirements.
Agree to all platform policies, including the Terms of Use, Payment Terms, and Prohibited Products Policy.
Not have any previous bans or restrictions due to policy violations.

2.2 Account Registration & Verification

To create a seller account, you must:

Register with a valid email address, phone number, and business details.
Provide accurate and complete information, including your legal name or business name.
Complete identity verification (KYC), which may include:
A government-issued ID (passport, national ID, or driver’s license).
Proof of business registration (if applicable).
A valid bank account for payouts.
Additional verification steps for high-risk categories.

EdFali reserves the right to reject, suspend, or terminate accounts that provide false, incomplete, or unverifiable information.

2.3 Business & Tax Information Requirements

Sellers must comply with tax regulations and provide:

A valid Tax Identification Number (TIN), VAT/GST registration, or any other applicable tax documents.
Proper invoice generation where legally required.
Accurate financial records for compliance and audit purposes.
Agreement to EdFali’s tax policies, including any automated tax collection or remittance in applicable jurisdictions.

Sellers are responsible for reporting and paying their own taxes. EdFali does not provide tax advice.

2.4 Compliance with Local Laws

Sellers must ensure that their business practices comply with:

Local, national, and international trade laws.
Consumer protection laws regarding product descriptions, refunds, and warranties.
Import/export regulations if selling across borders.
Payment and data privacy laws (e.g., GDPR, CCPA) to protect customer information.

Failure to comply with local laws may result in account suspension or termination and potential legal consequences.

3. Product & Service Listings

3.1 General Listing Guidelines

Sellers must follow these guidelines when listing products and services on EdFali:

Only list products or services that you have the right to sell.
Ensure that all listings comply with EdFali’s policies, local laws, and international regulations.
Provide clear and accurate product details, including brand, specifications, and features.
Choose the correct category and subcategory for your product or service.
Avoid misleading, exaggerated, or deceptive claims in your listings.
Do not list duplicate products to manipulate search visibility.

Failure to comply with these guidelines may result in listing removal, account suspension, or permanent banning from EdFali.

3.2 Prohibited & Restricted Products

Certain products and services are strictly prohibited or restricted on EdFali. Sellers must not list:

❌ Illegal, counterfeit, or stolen goods.

❌ Weapons, explosives, and hazardous materials.

❌ Drugs, controlled substances, or prescription medications.

❌ Adult content, pornography, or sexually explicit materials.

❌ Products that infringe on intellectual property rights (copyrighted, trademarked, or patented items).

❌ Financial services, cryptocurrencies, or unauthorized investment schemes.

❌ Lottery tickets, gambling-related services, or pyramid schemes.

❌ Hate speech, violent, or discriminatory materials.

❌ Live animals or endangered species.

For restricted items, sellers must obtain explicit approval from EdFali before listing.

A full Prohibited & Restricted Products Policy is available for reference.

3.3 Accurate Product Descriptions & Pricing

Sellers must ensure their product descriptions and pricing are clear, truthful, and up to date:

Provide a detailed and honest description, including:
Condition (new, used, refurbished).
Size, dimensions, weight, and other specifications.
Color, material, and available variations.
Do not use misleading titles, tags, or keywords to manipulate search results.
Clearly state the total price, including any applicable taxes or additional fees.
Discounts and promotions must follow EdFali’s pricing guidelines to prevent deceptive practices.
Dynamic pricing (adjusting based on demand) is allowed but must be fair and transparent.

Failure to comply may result in listing removal or penalties.

3.4 Product Images & Media Requirements

Product listings must include high-quality images that accurately represent the product.

✅ Minimum image requirements:

At least one high-resolution image (recommended: at least 1000 x 1000 pixels).
The product must be clearly visible against a neutral or white background.
No watermarks, logos, or excessive text overlays that obscure the product.
Avoid using misleading stock photos for used or refurbished items.

❌ Prohibited image practices:

Using photos of a different product than what is being sold.
Blurry, distorted, or low-quality images.
Images that contain nudity, violence, or offensive content.

Sellers are encouraged to include videos for product demonstrations when applicable.

3.5 Managing Inventory & Stock Availability

Sellers must maintain accurate inventory records to ensure a smooth customer experience:

Stock availability must be updated regularly—do not list items that are out of stock.
If an item is temporarily unavailable, sellers must pause the listing until it is restocked.
Use EdFali’s inventory management tools to automate stock updates and prevent overselling.
If an item becomes permanently unavailable, it must be removed immediately from the marketplace.

Failure to manage inventory properly may result in negative customer feedback, order cancellations, or penalties.

4. Order Processing & Fulfillment

4.1 Handling Time & Shipping Policies

Sellers are required to process and ship orders within the stated handling time.

Sellers must specify an accurate handling time (e.g., 1-2 business days) in their listings.
Orders must be shipped only after payment has been confirmed.
Any custom or pre-order products must clearly state the expected processing time.
Sellers must comply with EdFali’s shipping policies and any applicable local/international shipping regulations.
If using dropshipping or third-party fulfillment, the seller remains fully responsible for order fulfillment and delivery.

🚨 Failure to ship orders on time may result in penalties, order cancellations, or account suspension.

4.2 Packaging & Quality Control

Proper packaging is essential to ensure products arrive in good condition.

Secure packaging must be used to protect items from damage during transit.
Fragile items must be properly padded and labeled as “Fragile” if necessary.
The packaging must comply with logistics providers’ requirements and country-specific import/export rules.
Sellers must inspect items before shipping to avoid defects, missing parts, or incorrect shipments.

❌ Prohibited packaging practices:

Using unsafe, weak, or inadequate packaging that may cause product damage.
Sending incorrect or incomplete orders due to poor quality control.
Using misleading branding or fake product packaging that violates intellectual property laws.

📦 Sellers are responsible for any damages caused by improper packaging.

4.3 Providing Tracking Information

To ensure transparency, sellers must provide valid tracking numbers for all shipments.

Tracking details must be uploaded to EdFali’s system within the handling time.
The tracking number must be linked to a recognized shipping carrier (e.g., FedEx, DHL, UPS, national postal services).
Sellers must monitor the shipment progress and update buyers in case of delays.

✅ Benefits of providing tracking:

Buyers can track their orders in real-time.
Reduces disputes and chargebacks related to “item not received” claims.
Sellers may qualify for seller protection programs if tracking is provided.

🚨 If a seller fails to provide tracking, EdFali may hold payments or apply penalties.

4.4 Handling Delayed Shipments

Delays can happen due to logistics issues, customs clearance, or supply chain disruptions.

If an order is delayed, the seller must inform the buyer immediately and provide a new estimated delivery time.
If the delay exceeds 7 days beyond the expected timeframe, buyers must be offered the option to cancel the order.
Repeated delays without proper communication may lead to negative seller ratings, refund requests, or penalties.

🚨 Sellers must proactively manage supply chain risks to avoid unnecessary delays.

4.5 Lost or Damaged Shipments

If an order is lost or damaged in transit, sellers are responsible for resolving the issue.

📌 Lost shipments:

If a package is lost before delivery, sellers must contact the shipping carrier to investigate.
If the carrier confirms the package is lost, sellers must offer the buyer a full refund or replacement.
Lost shipments due to incorrect shipping addresses provided by the buyer are not the seller’s responsibility, but sellers should assist in resolving the issue.

📌 Damaged shipments:

If an item arrives damaged, the buyer must provide photos or videos as proof.
If the damage occurred due to poor packaging, the seller is responsible for a replacement or refund.
If the damage was caused by the shipping carrier, the seller should file an insurance claim (if applicable) and assist the buyer.

🚨 If sellers frequently experience lost or damaged shipments, EdFali may require them to improve shipping practices or restrict their account.

5. Payment Processing & Payouts

5.1 Accepted Payment Methods

Sellers on EdFali can receive payments through various secure payment methods.

Supported payment options include:
Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
E-Wallets (PayPal, Apple Pay, Google Pay)
Bank Transfers (where available)
Cash on Delivery (COD) (for eligible regions and verified sellers)

⚠ Sellers must comply with EdFali’s payment processing policies and any applicable financial regulations in their jurisdiction.

🚨 Misuse of payment processing, including requesting off-platform payments, may lead to immediate account suspension.

5.2 Transaction Fees & Deductions

EdFali charges transaction fees for each completed sale. These fees cover platform usage, payment processing, and security measures.

📌 Fee Structure:

Platform Fee: A percentage of the total sale amount.
Payment Processing Fee: A fee applied based on the payment method used.
Withdrawal/Payout Fee: A charge for transferring funds to the seller’s bank or payment account.
Currency Conversion Fee: If applicable, for international transactions.

⚠ Transaction fees are automatically deducted before payouts.

🚨 Attempting to bypass transaction fees by requesting direct payments is strictly prohibited and may result in account termination.

5.3 Payout Schedule & Withdrawal Rules

Sellers receive payouts based on EdFali’s payout schedule, which depends on account status, transaction history, and payment method.

📌 Payout Schedule Options:

Standard Payouts: Weekly or bi-weekly (default for new sellers).
Fast Payouts: Available for eligible sellers with a proven sales record.
Delayed Payouts: For new or high-risk sellers, payouts may be held for security and fraud prevention.

📌 Withdrawal Rules:

Minimum withdrawal amount applies to each payout request.
Sellers must provide valid bank or payment details for withdrawals.
Payouts may take 1-7 business days to process, depending on the payment method.

🚨 Sellers with excessive chargebacks, disputes, or fraud risks may have their payouts delayed or withheld for further review.

5.4 Chargebacks & Fraud Prevention

A chargeback occurs when a buyer disputes a payment and requests a refund through their bank or payment provider.

📌 Common chargeback reasons:

Item not received – The buyer claims they never received the product.
Item not as described – The buyer states the product was significantly different from the listing.
Unauthorized transaction – The buyer claims their payment was made without consent.

📌 How sellers can prevent chargebacks:

✅ Provide accurate product descriptions and clear images.

✅ Ship on time and provide valid tracking details.

✅ Respond promptly to buyer inquiries and resolve disputes amicably.

✅ Use secure packaging to prevent damage during shipping.

📌 Chargeback Process & Seller Responsibilities:

When a chargeback occurs, EdFali may temporarily hold the disputed amount until the issue is resolved.
Sellers must provide proof of delivery, product descriptions, and buyer communications to defend against chargebacks.
If a chargeback is resolved in the seller’s favor, the funds will be released back to the seller.
If a chargeback is granted to the buyer, the seller will be responsible for the refund and may be charged additional fees.

🚨 Sellers with a high chargeback rate may face penalties, increased transaction fees, or account suspension.

6. Returns, Refunds & Dispute Resolution

6.1 Return & Refund Policy Requirements

Sellers on EdFali must clearly define their return and refund policies to ensure transparency and a smooth buyer experience.

📌 Sellers must specify:

Whether returns are accepted (if applicable).
Timeframe for return requests (e.g., 7 days after delivery).
Conditions for returns (e.g., original packaging, unused, undamaged).
Who covers return shipping costs (seller or buyer).
Refund processing time once the return is approved.

🚨 Sellers who do not provide a return policy will be subject to EdFali’s default refund rules.

📌 Non-Refundable Items:

Digital products (e-books, courses, software licenses) unless defective.
Customized or personalized items.
Services already rendered.
Items listed as “Final Sale” with no returns allowed.

6.2 Handling Buyer Refund Requests

When a buyer requests a refund, the seller must respond promptly and follow EdFali’s refund procedures.

📌 Refund Processing Steps:

1️⃣ Buyer submits a refund request through the platform.

2️⃣ Seller reviews the request and supporting details (if applicable).

3️⃣ Seller accepts or declines the refund within the given response time.

4️⃣ If accepted, the seller processes the refund within the timeframe stated in their return policy.

5️⃣ If declined, the buyer may escalate the case to EdFali’s dispute resolution team.

🚨 Failure to respond to refund requests within the set timeframe may result in automatic refunds to the buyer.

📌 Best Practices for Handling Refunds:

✅ Communicate professionally and clearly with buyers.

✅ Provide valid reasons if rejecting a refund.

✅ Offer alternative solutions (e.g., exchange, discount).

6.3 Dispute Resolution & Mediation Process

If a seller and buyer fail to reach an agreement on a refund, the dispute can be escalated to EdFali’s mediation team.

📌 Dispute Resolution Steps:

1️⃣ Buyer submits a formal dispute claim on the platform.

2️⃣ Seller provides evidence (tracking details, product description, messages).

3️⃣ EdFali reviews the case and makes a final decision based on platform policies.

4️⃣ The final decision is binding, and funds may be refunded or released accordingly.

🚨 Sellers with excessive disputes may face penalties, higher transaction fees, or account restrictions.

📌 What Sellers Can Do to Avoid Disputes:

✅ Be transparent about product details and pricing.

✅ Provide clear shipping and return policies.

✅ Respond quickly to buyer concerns before disputes escalate.

6.4 Chargeback Handling & Seller Responsibilities

Chargebacks occur when a buyer disputes a charge directly with their bank. Sellers must proactively manage chargebacks to minimize risks.

📌 Common Chargeback Reasons:

Unauthorized purchase.
Item not received.
Item not as described.
Fraudulent transaction.

📌 How Sellers Can Prevent Chargebacks:

✅ Provide tracking information for every shipped order.

✅ Ensure product listings are 100% accurate (images, descriptions, specs).

✅ Use professional customer service to resolve issues before chargebacks occur.

✅ Avoid off-platform transactions, as they are not protected by EdFali.

📌 Chargeback Process:

1️⃣ Buyer disputes a payment through their bank.

2️⃣ EdFali temporarily holds the transaction amount.

3️⃣ Seller is notified and given a chance to provide evidence.

4️⃣ If the dispute is resolved in the seller’s favor, funds are released.

5️⃣ If the dispute is granted to the buyer, the seller must refund the amount.

🚨 Sellers with frequent chargebacks may have their payouts delayed, transaction fees increased, or accounts suspended.

7. Seller Responsibilities & Code of Conduct

7.1 Professional Communication & Customer Service

Sellers on EdFali are expected to maintain professional, respectful, and timely communication with buyers at all times.

📌 Seller Communication Guidelines:

✅ Use clear and professional language in all interactions.

✅ Respond to buyer inquiries, complaints, and requests in a timely manner.

✅ Avoid offensive, aggressive, or inappropriate language when dealing with customers.

✅ Keep all communication within EdFali’s messaging system to ensure transparency and protection.

🚨 Violating EdFali’s communication policies may result in warnings, account restrictions, or suspension.

7.2 Responding to Buyer Inquiries

A prompt and helpful response can significantly improve customer satisfaction and reduce disputes.

📌 Best Practices for Handling Buyer Questions:

✅ Respond within 24 hours to all inquiries.

✅ Provide accurate, clear, and honest information about products and services.

✅ If additional time is needed, acknowledge the request and provide an estimated response time.

✅ If the inquiry is about a delayed order, provide real-time updates and tracking details.

🚨 Sellers who consistently fail to respond to buyer inquiries may receive negative performance ratings.

7.3 Handling Negative Reviews & Feedback

Negative feedback is a natural part of any business, but how a seller handles it can make a big difference.

📌 How to Handle Negative Reviews Professionally:

✅ Stay calm and do not argue with buyers publicly.

✅ Acknowledge the complaint and offer a resolution (refund, replacement, discount).

✅ Respond to negative reviews politely and professionally.

✅ If a review is false, misleading, or violates EdFali’s guidelines, report it for moderation.

🚨 Sellers who attempt to manipulate, delete, or retaliate against negative feedback may face penalties.

📌 What NOT to Do:

❌ Do not threaten or harass customers over bad reviews.

❌ Do not offer incentives (free products, money) in exchange for positive reviews.

❌ Do not create fake reviews to boost ratings.

7.4 Ethical Business Practices & Fair Trade

Sellers must operate honestly, transparently, and in compliance with fair trade regulations.

📌 EdFali’s Ethical Business Guidelines:

✅ Provide accurate product descriptions and avoid misleading information.

✅ Set fair prices that reflect real market value.

✅ Respect buyer rights and follow consumer protection laws.

✅ Avoid prohibited practices, including price fixing, fake scarcity, or misleading marketing.

🚨 EdFali reserves the right to investigate and take action against sellers engaging in unethical or fraudulent activities.

8. Compliance & Legal Obligations

8.1 Compliance with Platform Policies

All sellers on EdFali must comply with the platform’s terms, policies, and guidelines to maintain a fair and secure marketplace.

📌 Seller Compliance Requirements:

✅ Follow all EdFali’s policies related to listing, transactions, and buyer interactions.

✅ Adhere to prohibited & restricted product guidelines (Section 3.2).

✅ Maintain ethical selling practices and avoid deceptive marketing.

✅ Cooperate with platform audits, investigations, and policy updates.

🚨 Failure to comply with EdFali’s policies may result in:

❌ Warnings or listing removals.

❌ Account restrictions or suspensions.

❌ Permanent seller bans in severe cases.

8.2 Intellectual Property & Copyright Rules

Sellers must ensure that all product listings comply with intellectual property laws and do not infringe on third-party rights.

📌 Prohibited Activities:

❌ Selling counterfeit, pirated, or unauthorized products.

❌ Using trademarked brand names/logos without permission.

❌ Copying product descriptions, images, or designs from other businesses.

❌ Listing replicas, fakes, or lookalike products without proper authorization.

📌 Best Practices for IP Compliance:

✅ Obtain proper authorization to sell branded or licensed products.

✅ Use original product descriptions and images for your listings.

✅ If you receive an IP infringement notice, respond and resolve it immediately.

🚨 EdFali enforces a strict anti-counterfeit policy. Violators may face legal action, account bans, and financial penalties.

8.3 Tax Compliance & Legal Responsibilities

Sellers are responsible for complying with all tax regulations in their respective countries.

📌 Tax Obligations for Sellers:

✅ Register for sales tax, VAT, or GST where applicable.

✅ Accurately calculate and collect any required taxes from buyers.

✅ File tax reports and remit taxes to the appropriate authorities.

✅ Provide accurate business and tax information during account registration.

🚨 EdFali is not responsible for a seller’s tax obligations. Non-compliance may result in penalties or account suspension.

8.4 Data Privacy & Confidentiality

Sellers must handle buyer information responsibly and in compliance with data protection laws (e.g., GDPR, CCPA).

📌 Seller Data Protection Guidelines:

✅ Keep buyer information confidential and do not share it with third parties.

✅ Use buyer details only for transaction purposes (e.g., shipping, communication).

✅ Store customer data securely and protect it from unauthorized access.

✅ If handling sensitive buyer information, comply with data protection laws.

🚨 Strictly prohibited:

❌ Selling or sharing customer data with third parties.

❌ Using buyer details for spam, cold outreach, or fraudulent activities.

❌ Misusing customer payment details or engaging in identity fraud.

📌 Consequences for Data Misuse:

✅ Account suspension or termination.

✅ Legal action under applicable data protection laws.

✅ Reporting to regulatory authorities for non-compliance.

9. Account Violations & Consequences

9.1 Policy Violations & Seller Warnings

Sellers on EdFali are required to follow all platform policies. Any violations may result in warnings, restrictions, or account suspension depending on the severity of the issue.

📌 Common Violations:

❌ Listing prohibited or restricted products (see Section 3.2).

❌ Providing false or misleading product descriptions.

❌ Engaging in fake reviews, order manipulation, or transaction fraud.

❌ Failure to fulfill orders within the stated timeframe.

❌ Repeated buyer complaints or refund requests due to poor service.

❌ Violating intellectual property rights (selling counterfeit or unauthorized products).

❌ Attempting to bypass EdFali’s payment system or process transactions outside the platform.

🚨 Violation Handling Process:

1️⃣ First Violation → Warning issued & opportunity to fix the issue.

2️⃣ Second Violation → Temporary restrictions (e.g., listing removal, payout holds).

3️⃣ Serious or Repeat Violations → Permanent suspension or legal action.

9.2 Account Suspension & Termination Rules

If a seller repeatedly violates policies or engages in fraudulent activity, EdFali reserves the right to suspend or permanently terminate their account.

📌 Reasons for Account Suspension:

❌ Severe policy breaches that harm buyers or the platform.

❌ High chargeback rates, fraudulent transactions, or excessive refund requests.

❌ Misuse of buyer data or engaging in phishing scams.

❌ Failure to comply with tax regulations or provide accurate business information.

❌ Multiple unresolved disputes or ignoring buyer complaints.

❌ Any activity that harms the integrity of EdFali’s marketplace.

🚨 Immediate account termination will apply in cases of:

⚠ Selling illegal products.

⚠ Engaging in payment fraud or identity theft.

⚠ Using stolen financial details for transactions.

⚠ Violating data protection laws (e.g., GDPR, CCPA).

9.3 Appeals & Reinstatement Process

Sellers who believe their account was suspended unfairly may submit an appeal request.

📌 Appeal Process:

✅ Submit a formal appeal within 10 business days of suspension.

✅ Provide evidence, explanations, or corrective actions taken.

✅ EdFali’s compliance team will review the case within 5-10 business days.

✅ If approved, the account may be reinstated with certain restrictions.

🚨 Appeal Denial: If an appeal is rejected, the suspension is final, and the seller will be permanently banned from the platform.

9.4 Fraudulent Activity & Legal Consequences

Any seller engaged in fraudulent, deceptive, or illegal activities will face severe penalties, including legal action.

📌 Examples of Fraudulent Activity:

❌ Fake product listings to scam buyers.

❌ Using stolen credit cards or unauthorized payment methods.

❌ Falsifying tracking information to deceive buyers.

❌ Creating multiple fake seller accounts to manipulate rankings.

❌ Encouraging chargeback abuse or unauthorized refunds.

🚨 Consequences for Fraudulent Sellers:

✅ Immediate account termination without warning.

✅ Funds frozen & payouts withheld pending investigation.

✅ Legal action including lawsuits & financial penalties.

✅ Reporting to law enforcement & blacklisting from the platform.

📢 EdFali has a zero-tolerance policy for fraud. Sellers found violating these rules will face permanent consequences.

10. Miscellaneous & Final Provisions

10.1 Amendments to the Seller Policy

📌 EdFali reserves the right to modify, update, or amend this Seller Policy at any time.

✅ Any significant changes will be communicated via email or platform notifications.

✅ Sellers are responsible for reviewing policy updates regularly.

✅ Continued use of the platform after policy changes indicates acceptance of the new terms.

🚨 If a seller disagrees with the updated policy, they must stop using EdFali and request account closure.

10.2 Governing Law & Jurisdiction

📌 This Seller Policy is governed by the laws of Hong Kong Special Administrative Region (HKSAR).

✅ Any legal disputes must be settled exclusively in Hong Kong courts.

✅ Disputes may also be resolved through arbitration under HKIAC (Hong Kong International Arbitration Centre).

✅ Sellers operating outside Hong Kong must comply with their local regulations but still adhere to EdFali’s policies.

🚨 Exception: If local laws in a seller’s country contradict EdFali’s policies, the seller must cease operations on the platform.

10.3 Contact Information for Seller Support

📢 Sellers can contact EdFali support for inquiries, disputes, or assistance:

📧 Email Support: support@edfali.com

📍 Registered Address:

Tajir Global Limited

Bayfield Building, 99 Hennessy Rd, Wan Chai,

Hong Kong Island, Hong Kong

✅ Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)

✅ Expected Response Time: 24-48 hours for standard inquiries, up to 7 business days for disputes or appeals.

🚨 Urgent Issues:

✔ Fraud or security concerns: security@edfali.com

✔ Legal inquiries: legal@edfali.com